Wuerzburg University
600 years
of academic tradition
Unit 12+13: Information Technology Services
The subject of these units is the strategic importance of IT services from the perspective of both users and providers.

Company-internal IT departments ranked highly in the age of mainframe systems. But little by little, a plethora of specialized tasks brought forth an undeterminable number of external IT service providers.

In addition, the spectrum of services currently available on the market has expanded rapidly with the advent of application service providers and eBusiness services. User companies frequently ask themselves which tasks they should perform internally and which should be outsourced.

Several possible approaches will be analyzed intensely in these units as well as discussing other strategies from providers of consultation services.